Privacy Policy

Effective August 17, 2026

This policy explains what the McCollum Crowley website collects, how we use it, who we share it with, and the choices and rights you have. It covers this website and the tools published on it. It does not cover information the firm holds as legal counsel for a client — that is governed by our engagement agreements and the rules of professional conduct.

How we approach privacy

The short version, before the detail:

This site runs no advertising, no analytics, and no cross-site tracking.
We do not sell personal data and we do not share it for targeted advertising.
We collect only what the site needs in order to work and stay secure.
Your location is used only when you ask for it, and the calculation happens in your browser.
Questions you send to the American Claims Guide are processed by an AI provider on our behalf, so they should never contain confidential information.

Information you give us

Claims Guide questions: The questions you submit to the assistant and any files you send with them.
Contact details you choose to send: If you email or call the firm, we receive whatever you choose to include — typically your name, your contact information, and a description of your inquiry.
Firm Portal credentials: The credential entered when signing in to the restricted portal, used only to authenticate you.

The site has no public account registration, no newsletter signup, and no payment processing.

Information collected automatically

Our providers generate standard server logs so the site can be delivered, kept available, and protected from abuse. Those logs typically include IP address, date and time, the page requested, response status, browser and device information, and the referring page.

We also keep the limited records needed to enforce usage limits and prevent automated misuse.

The site loads no analytics or advertising software, does no device fingerprinting, and does not record your session.

Cookies

The site uses only what is strictly necessary to keep you signed in to restricted areas and to remember basic interface preferences. It sets no advertising, marketing, or cross-site tracking cookies.

Location

The site can dial the office nearest you. If you choose that option, your browser asks for permission and provides your approximate coordinates.

Those coordinates are used inside your browser to work out which office is closest and then to place the call. They are not sent to the firm, stored, or logged. Declining the prompt simply means you choose an office yourself.

The American Claims Guide

Questions and files you send to the Claims Guide are processed by an artificial-intelligence provider acting as our service provider, which generates the response.

Because that content is processed outside our own systems, do not submit confidential, privileged, regulated, or unnecessary personal information.

How we use information

We use the information described above to:

Respond to inquiries and, where appropriate, evaluate a potential engagement.
Operate, maintain, and improve the site and the Claims Guide.
Keep the site secure — detecting and preventing abuse, unauthorized access, and automated misuse, and enforcing usage limits.
Run conflicts checks and meet the professional obligations that apply before the firm can take on a matter.
Comply with law, legal process, and lawful requests from public authorities.
Enforce our Terms of Service and protect the rights, safety, and property of the firm and others.

We do not use this information for behavioral advertising, and we do not profile users in a way that produces legal or similarly significant effects.

Service providers: Providers that host the site, deliver it, and supply the artificial-intelligence processing behind the Claims Guide. Each handles information on our behalf and for our purposes only.
Legal and safety: When required by law, subpoena, or court order, or where we reasonably believe disclosure is necessary to protect rights, safety, or property, or to investigate fraud or a security incident.
Professional advisers and business changes: Auditors, insurers, and outside counsel, and any successor in connection with a merger, reorganization, or transfer of the firm's practice — in which case this policy continues to apply to the information transferred.

We do not sell personal data, do not share it for cross-context behavioral advertising, and do not disclose it to data brokers.

How long we keep information

We keep information only as long as it is needed for the purposes described in this policy, or as long as the law and our professional obligations require.

Server and security logs are kept for a limited period and then discarded or aggregated.
Correspondence with the firm is retained under our records-retention practices and the professional obligations that apply to it.

Security

We take reasonable technical and organizational measures to protect the site, including:

Encryption of traffic between your browser and the site.
Access controls and automatic sign-out on restricted areas.
Limits and validation on what can be submitted, to prevent abuse.
Credentials held server-side, never in code delivered to your browser.
A published contact for coordinated vulnerability disclosure.

No system is perfectly secure and we cannot guarantee the security of information transmitted to us. Please do not send confidential information through this site.

Your privacy rights

Depending on where you live, you may have rights over personal data we hold about you.

Minnesota residents: Under the Minnesota Consumer Data Privacy Act you may confirm whether we process your personal data and access it, correct inaccuracies, delete it, obtain a portable copy, opt out of targeted advertising, sale, and profiling in furtherance of decisions producing legal or similarly significant effects, question the result of such profiling and be told the reason for it, and obtain a list of the specific third parties to which we have disclosed personal data.
Colorado residents: Under the Colorado Privacy Act you may access your personal data, correct it, delete it, obtain a portable copy, and opt out of targeted advertising, sale, and certain profiling. We honor universal opt-out mechanisms recognized by the Colorado Attorney General where they apply.
Residents of other states: We will honor equivalent requests from residents of other states with comprehensive privacy laws, on the same terms described here.

Because we do not sell personal data, serve targeted advertising, or profile users, the opt-out rights above generally have nothing to apply to on this site. You are still welcome to submit a request.

To make a request, email legal@mccollumlaw.com and include enough detail for us to identify the information you mean. An authorized agent may submit a request with proof of authority.

We take reasonable steps to verify a request before acting on it. Where we cannot connect the information to you, we may be unable to act on the request and will tell you so.

We respond within 45 days, and may extend that once by another 45 days where reasonably necessary, with notice to you. If we decline a request, you may appeal by replying to our decision or by emailing legal@mccollumlaw.com with “Privacy appeal” in the subject line; we will respond to an appeal within 45 days. If your appeal is denied, you may contact the Minnesota Attorney General or the Colorado Attorney General, as applicable. We will not discriminate or retaliate against you for exercising these rights.

Do Not Track and Global Privacy Control

This site does not track users across third-party websites and loads no advertising or analytics networks. There is no common standard for responding to Do Not Track browser signals, so we do not respond to them; we do honor recognized universal opt-out signals such as Global Privacy Control where the law requires it. In practice our handling of your data already reflects the choices those signals communicate.

Children

This site is not directed to children and we do not knowingly collect personal information from anyone under 13. If you believe a child has provided information through the site, email legal@mccollumlaw.com and we will delete it.

Users outside the United States

The firm's practice and this site are based in the United States, and information collected here is processed and stored in the United States. If you access the site from another country, you understand that your information will be transferred to and processed in the United States, where data-protection rules may differ from those where you live.

Third-party links

The site links to court websites, published opinions, and other third-party resources. Their privacy practices are their own, and we are not responsible for them. Review the policy of any site you visit through one of those links.

Changes to this policy

We may update this policy as the site changes or as the law requires. The effective date at the top shows when the current version took effect, and material changes will be described on this page. Continuing to use the site after an update means you are aware of the revised policy.

Contact

Privacy questions and requests can be sent to legal@mccollumlaw.com. To reach the firm about a legal matter, use the Contact option in the site menu — and please do not include confidential information in a first message.